Question 1

What file types can I convert to PDF with Shift2PDF?

Accepted Answer

Shift2PDF supports DOCX, PPTX, PPT, XLSX, XLS, HTML, CSV, TXT, PNG, JPG, JPEG, GIF, WEBP. You can also merge multiple PDFs, split pages, rotate, watermark, and convert PDF to PNG or JPG.

Question 2

Is Shift2PDF free to use?

Accepted Answer

Yes. Shift2PDF offers a free Freemium plan with a 50 MB lifetime allowance and a 5 MB per-file limit. No credit card required. Paid plans offer higher limits and monthly MB allowances.

Question 3

How long are my files stored after conversion?

Accepted Answer

All input and output files are automatically and permanently deleted exactly 2 hours after your conversion completes. This is enforced at the infrastructure level — no manual action required.

Question 4

Do I need to create an account to convert files?

Accepted Answer

You need a free account to track your conversions and manage your MB balance. Sign up takes under 30 seconds with Google, GitHub, or email.

Question 5

How does the MB-based billing work?

Accepted Answer

You are charged based on the size of the output PDF, not the input file. After conversion, we measure the actual output file size in MB and deduct that from your balance. You only pay for what you produce.

Question 6

Is my data secure when using Shift2PDF?

Accepted Answer

Yes. All file transfers use TLS 1.2+ encryption in transit. Files are stored with AES-256 encryption at rest in isolated AWS S3 buckets and permanently deleted after 2 hours. We are GDPR compliant.

Question 7

What happens if my conversion fails?

Accepted Answer

If a conversion fails due to an error on our end, no MB are deducted from your balance. You can retry immediately. Contact support with your job ID if the issue persists.

Question 8

Can I convert password-protected files?

Accepted Answer

Password-protected DOCX and PPTX files cannot be converted — the conversion engine cannot access the content without the password. Please remove the password protection before uploading.

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